Reservation Executive (Booking Agent) – Antalya

About the role

The Reservation Executive will join MTS Globe Turkey's booking team in Antalya, acting as the main liaison between tour operators and hotels. You will ensure that reservation requests are processed efficiently and that guests receive high‑quality service throughout their stay.

Key responsibilities

• Confirm hotel reservations and communicate confirmations to tour operators.
• Respond promptly to inquiries from guests and tour operators, providing accurate information.
• Handle change and cancellation requests, securing timely confirmations from hotels.
• Address guest complaints during their stay and propose suitable solutions.
• Identify alternative accommodation options when needed and present them to tour operators.

Required profile

• University degree.
• Minimum 2 years of experience in a reservation or booking department.
• Strong teamwork attitude, high motivation, flexibility and openness to change.
• Excellent communication and persuasion abilities.
• Completed military service.
• Advanced proficiency in English (reading, writing, speaking).
• Based in Antalya.

Required skills

• Microsoft Office proficiency.

What we offer

• International, multicultural work environment.
• Opportunities for global career development.
• Equal‑opportunity employer committed to diversity and inclusion.