Sales & Service Development Manager

About the role

We are seeking a hands‑on manager in Istanbul to lead our four‑person Telesales/SDR and Digital Support team. The role blends people management, process improvement and bilingual training delivery in a hybrid work environment.

Key responsibilities

• Lead, coach and develop a hybrid team of four, setting clear goals, managing workloads and conducting regular performance reviews.
• Design and implement structured workflows for outbound calls, inbound enquiries, lead qualification and sales follow‑up, ensuring strong CRM discipline.
• Establish standards for handling telephone‑based technical enquiries, coordinate with technical teams and monitor service quality.
• Identify learning needs and deliver product and process training in both Turkish and English, creating training materials, demos and user guides.

Required profile

• Proven experience managing on‑site or hybrid teams, with a focus on goal setting, coaching and performance management.
• Ability to translate loosely defined activities into repeatable, measurable processes and to use CRM data and customer feedback for continuous improvement.
• Strong coordination skills, end‑to‑end ownership of projects and the capacity to learn technical products quickly.

Required skills

• CRM systems
• SaaS and contact‑centre technologies