Senior Sales and Account Management Specialist

About the role

Remed Assistance, a leading Turkish company in international assistance (medical, travel and roadside assistance), health tourism and customer relationship management, is hiring a Sales and Account Management Specialist for its SpeakHub brand in the Istanbul (Maslak) office. The role covers new customer acquisition, development of the existing customer portfolio and management of commercial processes, with a data-driven approach to customer relationships and work toward sales targets.

Key responsibilities

• Identify target companies and generate qualified sales opportunities by proactive outreach.
• Clarify customer needs, purchasing timelines, budgets and decision-making processes during initial meetings.
• Deliver customized presentations and prepare proposals with scope, pricing, payment terms and validity periods.
• Follow up on proposals, handle objections and close sales; negotiate commercial terms within approved limits and coordinate contract finalization.
• Coordinate the handover to service delivery and set up regular meetings with existing accounts to monitor satisfaction and upsell.
• Manage the contract renewal calendar, start renewal discussions early and plan to reduce churn risk.
• Monitor resolution of customer issues, verify invoicing details and follow up overdue receivables with Finance.
• Maintain CRM records of meetings, proposals and opportunities, and prepare weekly pipeline reports and monthly reports on targets, renewals and portfolio growth.
• Analyze lost sales and non-renewals and recommend improvements to products, pricing and service.

Required profile

• Bachelor's degree from an accredited university.
• At least 4 years in corporate sales or account management, including 1 year directly responsible for sales targets or customer portfolios.
• Proven results in new customer acquisition, sales targets, contract renewals or upselling.
• Experience with corporate procurement stakeholders and negotiating commercial terms.
• Preferred: software, SaaS or corporate services sales; subscription-based portfolio management; English correspondence and presentations.

Required skills

• Active use of CRM to track opportunities by stage, value, expected close date and next action.
• Excel with PivotTables, lookup and conditional functions.
• Preparing proposals, business correspondence and presentations.