Site Manager – E‑Commerce Operations

About the role

The Site Manager (E‑Commerce Operations) will lead the fulfillment workforce at our logistics centre in Esenyurt, Istanbul, reporting directly to the Operations Director. The role oversees inbound inventory, pick‑pack processes and outbound shipments for global key accounts, ensuring efficient order processing and high service levels.

Key responsibilities

• Lead and direct the fulfillment operations team to achieve order processing, delivery, quality, inventory, purchasing and cost‑management goals.
• Collaborate with the Operations Director and functional leaders to align with corporate strategy and ensure compliance with policies, regulations and safety standards.
• Plan and monitor daily, weekly and monthly logistics performance, preparing reports and driving continuous improvement.
• Manage, train and develop facility managers and supervisors, handling hiring, performance appraisal, discipline and problem resolution.
• Optimize resource planning – human resources, equipment and space – to improve efficiency, reduce error rates and control costs.

Required profile

• Minimum 7 years of people‑management experience in fulfillment, warehousing or distribution.
• Bachelor’s degree required.
• Strong English communication skills.
• Self‑directed with ability to handle multiple tasks and understand labor‑management forecasting.

Required skills

• Warehouse Management System (WMS) proficiency.