Software Maintenance Agreement (SMA) Sales Specialist

About the role

ZEISS IQR, which provides metrology solutions such as coordinate machines, optics, multisensor systems and software, is looking for an SMA Sales Specialist in Bursa, Turkey. The role covers sales of software and Service & Maintenance Agreement (SMA) products for previously sold devices, working from an office with customer contact mainly by phone and email.

Key responsibilities

• Contact existing customers using device and customer data provided by service engineers and field sales teams.
• Inform customers about software features, benefits, renewals and service contract options.
• Identify upselling and cross-selling opportunities within the existing customer base.
• Prepare and follow up on quotations until closure, and track renewal periods with proactive follow-ups.
• Record and manage all sales activities accurately in the Salesforce CRM and SAP systems.
• Achieve assigned sales targets and contribute to after-sales revenue growth.
• Prepare regular sales reports for internal stakeholders.

Required profile

• Bachelor's degree in business administration, economics, marketing, communication or a related field.
• 1-3 years of experience in call center, inside sales or customer service roles.
• Desirable: previous inside sales, after-sales or service contract sales experience, knowledge of service contracts, software renewals or subscription products, and experience with CRM and SAP.
• Desirable: experience in the medical technology, healthcare or other technical product environment.

Required skills

• Strong verbal and written communication, persuasion and negotiation skills.
• MS Office proficiency.
• Well-organized, detail-oriented, able to manage multiple follow-ups.

What we offer

• Access to advanced medical technologies in a quality- and innovation-driven environment.
• Collaboration with healthcare professionals, cross-functional teams and international stakeholders.
• Opportunities to develop clinical, technical and customer-facing expertise.
• Performance-based career development and the chance to explore different functions within the organisation.