Spa Receptionist – Guest Experience Assistant

About the role

As the first point of contact for spa guests at Aliée, you will create a warm, professional and personalized experience. You will manage reservations, answer inquiries and coordinate wellness journeys, ensuring every guest feels valued and cared for.

Key responsibilities

• Welcome and assist guests with a courteous, tailored approach.
• Manage spa reservations, appointment scheduling, confirmations and special requests.
• Provide detailed information on treatments, wellness experiences, facilities and retail products.
• Anticipate guest preferences and coordinate with therapists and the Spa & Wellness team for smooth operations.
• Maintain accurate guest profiles, treatment histories and reservation records.
• Handle telephone, email and in‑person inquiries efficiently.
• Promote and upsell spa treatments, wellness experiences and retail items in a natural, guest‑focused manner.
• Follow up on guest satisfaction and resolve any concerns promptly.
• Ensure reception and guest areas meet Aliée’s luxury standards.
• Collaborate with Front Office, Housekeeping and other departments to deliver a seamless overall experience.

Required profile

• Previous experience in luxury hospitality, spa reception, guest relations or front office (preferred).
• Strong passion for luxury hospitality, wellness and personalized service.
• Excellent communication and interpersonal skills.
• Professional, elegant and well‑groomed appearance.
• Highly organized with great attention to detail.
• Ability to manage multiple requests while remaining calm and professional.
• Proactive, solution‑oriented and confident handling guest expectations.
• Flexible to work shifts, including weekends and public holidays.

Required skills

• Reservation systems
• Microsoft Office
• Digital communication tools