Station Representative

About the role

Turkish Airlines is looking for a Station Representative to work at its Airport Office. The role provides passenger services and ensures smooth coordination between the crew, handling agents, catering, cleaning, air traffic, customs and immigration. It suits people who enjoy a fast-paced environment and interacting with passengers.

Key responsibilities

• Welcome passengers as the aircraft arrives and coordinate communication between crew, handling agent, catering, cleaning, air traffic, customs and immigration.
• Prepare flight documents accurately and completely, place orders for daily catering and keep comprehensive flight records.
• File documents correctly after flights and analyse flight coupons statistically.
• Coordinate with the handling agent to locate and return lost baggage, and follow the compensation process when needed.

Required profile

• Bachelor's degree or at least high school graduation.
• Permanent residence permit in the country of employment; the company does not provide or assist with work permits.
• At least 1 year of experience in civil aviation or tourism.
• Ability to work in shifts, including overnight shifts.

Required skills

• Excellent command of English and proficiency in local language(s).
• Strong oral and written communication skills.
• Ability to multitask, work under pressure and make accurate decisions.

What we offer

• Travel allowance.
• Flight discounts for employees and their family members.