Transport Planner – French Speaker

About the role

We are seeking a Transport Planner who is fluent in French to join our DHL Supply Chain team in Maltepe, Istanbul. The role focuses on planning and monitoring shipments to ensure timely delivery while maintaining strong communication with customers and internal teams.

Key responsibilities

• Plan orders within defined time windows to avoid delivery delays.
• Maintain proactive communication with customers, DC teams, and service teams.
• Contact end‑customers to arrange delivery bookings when required.
• Track the delivery process and resolve issues in collaboration with stakeholders.
• Update OTM with the latest operational data, costs and performance metrics.
• Support returns and refusals processes from customers to distribution centers.
• Identify and implement improvement projects to boost operational performance.

Required profile

• Advanced written and spoken French; English is a plus.
• Minimum 1 year experience in logistics or supply‑chain planning.
• Strong analytical mindset and ability to handle crisis situations.
• Customer‑focused attitude with good teamwork and communication skills.
• Systematic work discipline and initiative‑taking capability.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using OTM (Oracle Transportation Management) or similar transport planning systems.