Customer Service & Order Management Specialist (6-Month Fixed-Term)

About the role

We are seeking a Customer Service & Order Management Specialist to oversee end‑to‑end order processes and ensure high‑quality customer operations. This 6‑month fixed‑term position is based in Istanbul and supports our EMEA supply‑chain activities.

Key responsibilities

• Manage customer orders and perform order entry.
• Send order confirmations and monitor order backlog.
• Track orders and shipments, keeping customers regularly informed.
• Process non‑conformance cases in collaboration with the Sales Department.
• Coordinate invoice and accounting processes with internal stakeholders.
• Maintain effective communication with customers and internal teams.
• Ensure compliance with company procedures and EHS standards.

Required profile

• Bachelor’s degree or equivalent qualification.
• Experience in sales operations, customer service, logistics, or invoice/accounting operations.
• Fluent in English, both written and spoken.
• Strong interpersonal, organizational, and teamwork skills.
• Customer‑oriented and solution‑focused mindset.

Required skills

• Proficiency in MS Office.
• Experience with ERP systems.