Installation Coordinator (Project Manager)

About the role

Our client, a growing playground equipment supplier, is looking for an Installation Coordinator (also known as Operations Coordinator) to oversee the planning and execution of installation projects. The role is fully remote and serves as the main liaison between customers and installers, ensuring a smooth and positive installation experience.

Key responsibilities

• Manage 50‑100 active installation jobs simultaneously.
• Communicate with customers to explain the installation process and keep them informed.
• Coordinate with installers, providing schedules, resources, and support.
• Schedule installations, track timelines, and adjust plans as needed.
• Serve as the primary point of contact between customers and installers.
• Troubleshoot and resolve issues that arise on site.

Required profile

• Experience in construction, contractor management, or related fields.
• Strong problem‑solving and customer‑service abilities.
• Excellent organizational and communication skills in English.
• Proactive, detail‑oriented, and comfortable with process improvement.

Required skills

• Airtable
• Shopify
• Excel or other spreadsheet software

What we offer

• Full‑time remote position (Monday‑Friday, 8 am‑5 pm Central Time).
• Flexible schedule with occasional urgent weekend support.
• Compensation paid in USD or local currency, based on candidate preference.