Support Specialist

About the role

Flalingo is an innovative AI‑powered language learning platform seeking a Support Specialist to strengthen the student experience, ensure smooth communication, and provide timely, solution‑oriented assistance to its global community of learners.

Key responsibilities

• Deliver timely, professional, and solution‑oriented responses to customer inquiries via email, phone, or live chat.
• Assist users with account‑related questions, billing issues, platform navigation, and technical troubleshooting.
• Provide clear guidance to learners as they navigate the Flalingo platform, ensuring a smooth and positive experience.
• Collaborate closely with the support, operations, and product teams to maintain consistent and high‑quality service.
• Work scheduled shifts to maintain full support coverage during active user hours.
• Contribute to the improvement of support processes by sharing insights and suggesting enhancements that elevate overall user satisfaction.

Required profile

• Strong communication skills and the ability to interact with users clearly, empathetically, and professionally.
• Minimum 2 years of experience in customer support or a similar role.
• Ability to work both independently and collaboratively within a remote team structure.
• Open to working in shifts, including evenings and weekends.
• Proficiency with online tools, CRMs, and communication platforms.
• A genuine desire to help others and a passion for creating great user experiences; interest in language learning is a strong plus.
• English communication skills are an advantage but not a strict requirement.

What we offer

• Be part of a global EdTech startup with the opportunity to make a real impact.
• Directly help thousands of learners around the world through your work.
• Freedom to experiment: try new ideas, learn quickly, and take initiative.
• Competitive salary with an excellent performance‑based bonus.
• Flexible remote work options.
• Mentorship, regular feedback, and professional development opportunities.
• Dynamic and impact‑focused work culture that values creativity and results.
• Special perks, including gift kits for special occasions and birthday leave.
• Learning budget for courses and other opportunities to grow your skills.