Beauty Confidant – Wholesale (Istanbul)

About the role

The Wholesale Beauty Confidant in Istanbul will create memorable, personalized experiences for every client across all points of sale. Acting as a brand ambassador, you will blend Chanel’s heritage with modern beauty trends to strengthen the brand’s image and drive retail leadership.

Key responsibilities

• Represent Chanel as an ambassador, embodying brand values and sharing its heritage with clients and team members.
• Deliver tailored client experiences using Chanel’s ritual, fostering long‑lasting relationships and handling complaints according to guidelines.
• Support omni‑channel initiatives by integrating digital shopping trends into the in‑store journey.
• Achieve sales targets through product knowledge, service excellence, data capture and client recruitment.
• Maintain a clean, hygienic, and visually compliant work environment.
• Collaborate with the FB Area Manager and team, sharing best practices and contributing to collective knowledge.

Required profile

• Post‑graduate degree with at least 3 years of sales experience in a retail environment; luxury experience is a plus.
• Fluent in Turkish and English.
• Strong client‑care mindset, performance‑driven attitude and discretion regarding business information.
• Positive team spirit, ethical conduct and respect for cultural differences.

Required skills

• Professional makeup application skills.
• Technology savvy with awareness of digital and beauty trends.