Customer Success Manager – Ukrainian Speaker

About the role

Mastercard is expanding its Services Customer Success team and seeks a Manager who can speak Ukrainian to drive customer adoption, retention, and value realization across its network products. The role focuses on proactive engagement, business growth, and technical readiness for priority customers in the region.

Key responsibilities

• Build and maintain strong partnerships with customers, understanding their business objectives and ensuring health throughout product launch and post‑sale phases.
• Identify and execute optimization opportunities that increase customer value and product adoption.
• Collaborate with Network Services, Account Management, Sales, Product, Technical Account Managers, and delivery teams to deliver the full Mastercard value proposition.
• Drive business expansion by generating qualified leads, supporting renewals, and promoting advocacy.
• Ensure technical and program readiness for customers, coordinating implementation and support activities.

Required profile

• Fluent Ukrainian (spoken and written) with professional proficiency in English.
• Proven experience in customer success, account management, or related roles within digital payments or technology services.
• Strong analytical mindset and ability to translate data‑driven insights into actionable strategies.
• Excellent communication and stakeholder management skills across cross‑functional teams.

Required skills