Customer Support Specialist

About the role

Cherry, a fast‑growing FinTech that provides BNPL solutions for medical practices, is expanding its founding Customer Support team in Turkey. As a Customer Support Specialist you will work closely with the U.S. team to assist providers and consumers across multiple channels, delivering one‑touch resolutions and building trust.

Key responsibilities

• Handle provider and consumer inquiries via phone, live chat, email and SMS, aiming for one‑touch resolution.
• Manage a high volume of inbound and outbound interactions while maintaining quality and accuracy.
• Investigate account activity, assess issues and provide timely, accurate solutions.
• De‑escalate complex situations with professionalism and empathy.
• Document all interactions and account‑level issues in the CRM system.
• Partner with leadership to identify process improvements and enhance the customer experience.
• Collaborate with cross‑functional teams to support Cherry’s rapid growth.

Required profile

• University degree (Social Sciences, English or related field) from a top‑tier Turkish university.
• Based in Turkey and able to work 40‑45 hours per week, Monday‑Sunday, 7:00 AM–4:00 PM Turkey time.
• Excellent written and verbal English communication skills.
• Strong academic background and ability to work independently in a fast‑changing environment.
• Proven multitasking and de‑escalation abilities across voice, chat, email and SMS.
• Attention to detail and strong prioritisation skills.
• At least 1 year of experience in customer support or a similar client‑facing role (preferred).
• Experience in a startup environment is a plus.

Required skills

• Proficiency with Google Workspace.
• Familiarity with AI‑powered productivity tools.

What we offer

• Monthly net salary of $1,900.
• Monthly net bonus opportunity up to $600.
• Opportunity to shape the Customer Support function in a rapidly scaling international FinTech.
• Collaborative, high‑growth environment with mentorship from experienced founders.