Digital Guest Experience Assistant

About the role

Join Aliée Istanbul, a flagship luxury lifestyle hotel, as a Digital Guest Experience Assistant to curate unforgettable, personalized experiences for guests through digital channels.

Key responsibilities

• Monitor guest reviews, ratings and feedback across Google, TripAdvisor, Booking.com, Expedia and other digital platforms.
• Prepare timely, personalized and brand‑aligned responses to online guest reviews.
• Coordinate with relevant departments to investigate feedback and ensure appropriate follow‑up.
• Escalate sensitive or high‑impact guest comments when required.
• Track review scores, recurring feedback themes and guest sentiment trends.
• Prepare regular online reputation reports and highlight improvement opportunities.
• Support service recovery and guest experience initiatives based on digital feedback.
• Ensure all online communication reflects Aliée’s luxury positioning, tone of voice and service standards.

Required profile

• Previous experience in luxury hospitality, guest relations, digital guest experience or online reputation management is preferred.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong digital awareness and familiarity with online review platforms.
• Excellent attention to detail, follow‑up and coordination skills.
• Guest‑oriented mindset with strong communication and problem‑solving abilities.
• Ability to manage sensitive feedback professionally and discreetly.