Field Delivery Manager – Thermal Services (EMEA)

About the role

Vertiv is seeking an experienced Field Delivery Manager to lead a team of Field Service Engineers and Technicians delivering thermal and cooling solutions across the EMEA region. The role combines technical leadership, people management, customer engagement, and operational planning to ensure high‑quality service delivery and safety compliance.

Key responsibilities

• Lead, coach and develop a geographically dispersed team of engineers and technicians.
• Plan and schedule workforce resources to meet installation, commissioning, preventive and corrective maintenance targets.
• Oversee service delivery for precision cooling, CRAC/CRAH units, chilled water, DX cooling and other thermal management technologies.
• Act as escalation point for technical and customer issues, monitoring KPIs, service metrics and customer satisfaction scores.
• Collaborate with Sales, Technical Support, Project Management, Logistics and Service Operations teams.
• Ensure compliance with health & safety policies, industry regulations and continuous‑improvement initiatives.

Required profile

• Strong background in thermal infrastructure, HVAC, refrigeration or critical cooling technologies.
• Proven experience leading field service or engineering teams and managing customer relationships.
• Excellent communication, stakeholder management and organisational skills.
• Fluent English; ability to analyse performance data and make data‑driven decisions.

Required skills

• Precision cooling systems
• CRAC and CRAH units
• Chilled water and DX cooling solutions
• Air‑conditioning and thermal management technologies
• HVAC and refrigeration engineering principles