Guest Relations Executive

About the role

The Guest Relations Executive is responsible for delivering personalized service that maximises guest satisfaction throughout their stay. You will act as the primary point of contact for guests, listening to their needs, resolving complaints, and ensuring a memorable experience.

Key responsibilities

• Provide attentive, high‑quality service to all guests, addressing requests and concerns promptly.
• Handle and resolve guest complaints with professionalism and empathy.
• Maintain accurate records of guest interactions and feedback.
• Collaborate with housekeeping, front‑desk, and other departments to ensure seamless service delivery.
• Promote a positive image of the hotel through courteous communication and proactive engagement.

Required profile

• University degree, preferably in Tourism or Hospitality Management.
• Minimum two years of experience in a 5‑star hotel in a similar guest‑facing role.
• Strong command of English, both spoken and written.
• Excellent communication, problem‑solving, and negotiation abilities.
• Detail‑oriented, analytical, and able to work flexible hours.
• Outgoing personality, team player, and customer‑service oriented.

Required skills

• Proficiency in English language.