Junior Voice Account Manager

About the role

Qoolize provides A2P SMS, eSIM, global internet access and voice solutions for businesses of all sizes. As a Junior Voice Account Manager, you will report to the Voice Director and handle wholesale voice minutes, working remotely from wherever you are.

Key responsibilities

• Lead the buying, selling and trading of wholesale voice minutes, keeping prices, traffic growth and margins commercially sustainable.
• Support new customer acquisition and onboarding, and build and maintain customer relationships.
• Follow up on customer needs, requests and concerns, and identify basic upselling and cross-selling opportunities.
• Coordinate with technical, finance and operations teams, and support quotations, commercial offers and account documentation.
• Maintain accurate customer and sales records, monitor account activity and contribute to customer satisfaction and retention.

Required profile

• Fresh graduates or early-career candidates are welcome; previous customer service, telesales, sales support or similar experience is an advantage but not mandatory.
• Bachelor's degree or equivalent education is expected.
• Interest in telecommunications, international voice services, account management and sales.
• Strong verbal and written English, as the role involves international stakeholders.

Required skills

• Customer-oriented, solution-focused mindset and proactive follow-up on customer needs.
• Good organisational and time-management skills, able to handle multiple tasks and follow-ups.
• Ability to work collaboratively with sales, technical, finance and operations teams.

What we offer

• A competitive salary matched to skills and dedication.
• 25 vacation days plus public holidays, regardless of location, and a remote work policy.
• Learning and development budgets and programmes.
• A dynamic, collaborative team culture.

The recruitment process includes an application, a cultural fit discussion, a case study or skill assessment, a manager interview and an offer.