Senior Application Consultant – ERM & Marine

About the role

AVEVA is seeking a Senior Application Consultant to join its ERM Global Technical Support team in Turkey. You will provide expert support to AVEVA ERM and Marine customers, handling incidents, service requests, and guiding junior engineers.

Key responsibilities

• Resolve support incidents and service requests in line with KPI targets, ensuring customer satisfaction.
• Reproduce and verify defects, collaborate with Product Development to deliver fixes.
• Maintain and expand technical expertise across AVEVA product areas to strengthen global support capability.
• Provide professional service to customers, prospects, and internal stakeholders, representing Technical Support effectively.
• Partner with Customer Experience and Commercial teams to support customer success.
• Mentor junior engineers and promote consistent support practices.

Required profile

• 7–12+ years of experience in ERM, Marine, or a similar domain within technical software services/support.
• Hands‑on experience with support and implementation activities.
• Proven ability to produce clear customer‑facing documentation.
• Strong communication skills and ability to work collaboratively with R&D and Service Delivery teams.

Required skills

• Technical support for ERM and Marine software solutions.
• Incident resolution and defect reproduction.
• Documentation creation for customers.