Senior IT Operations Analyst

About the role

Sezzle is seeking a senior IT Operations Analyst to support its global team, lead platform administration, and manage third‑party integrations and deployments. The role combines technical oversight with elite user support and strong access‑control responsibilities.

Key responsibilities

• Lead IT platform administration, including Google Workspace, MDM, and worldwide device deployment.
• Manage and resolve IT Service Desk tickets in Jira, ensuring timely end‑to‑end resolution.
• Oversee device procurement, logistics, and lifecycle events for global users.
• Support internal and external audits (SOC 2, PCI, SOX) by providing documentation and compliance evidence.
• Mentor junior IT staff and act as an escalation point for complex issues.

Required profile

• Minimum 10 years of IT operations experience in an agile environment.
• Fluent English with strong communication and mentorship abilities.
• Proven ability to work autonomously and own complex operational issues from triage to process improvement.

Required skills

• Google Workspace administration (OU structure, groups, licensing).
• Identity Provider management, SSO/SAML/OIDC, MFA/2FA policies.
• Jamf Protect and Jamf Pro (ADE, zero‑touch deployment, patch management).
• macOS ecosystem expertise (FileVault, OS patch cycles).
• Atlassian Jira Service Management administration and workflow automation.
• Compliance frameworks: SOC 2, PCI‑DSS, SOX.
• AI platform access governance (e.g., OpenAI).
• Slack Enterprise administration (SSO/MFA, app integrations, retention policies).
• Scripting/automation with Python, Bash, Power Automate, Automation for Jira.