Talent Acquisition Manager (BPO/Contact Center)

About the role

Atain is seeking a Talent Acquisition Manager to lead end‑to‑end recruitment for its BPO and contact‑center operations in Turkey. The role will drive talent attraction, sourcing, screening, onboarding and ensure compliance with background‑verification and drug‑testing requirements.

Key responsibilities

• Develop and execute sourcing plans using low‑cost channels to meet hiring targets and SLAs.
• Conduct interviews, coordinate with hiring managers, negotiate offers and manage contracts.
• Maintain compliance activities such as background verification, drug testing and onboarding documentation.
• Monitor hiring metrics including salary budgets, cost‑per‑hire and time‑to‑fill.
• Identify and implement process improvements and recruitment tools to increase efficiency.

Required profile

• Minimum 10 years of recruitment/sourcing experience, preferably in BPO or contact‑center environments.
• Proven track record of meeting hiring targets, managing budgets and delivering qualified candidates on schedule.

Required skills

• Experience with Taleo applicant tracking system.
• Experience with SuccessFactors applicant tracking system.