Technical Customer Support Specialist

About the role

JBT Marel supports the food processing industry and is looking for a Technical Customer Support Specialist based in Istanbul, Turkey. Working as part of its global technical support organisation, you will provide technical and operational support to customers, field service teams and internal stakeholders across the Prepared Foods industry, helping plan, coordinate and deliver service activities and resolve technical issues.

Key responsibilities

• Investigate and resolve technical issues remotely, giving clear solutions to customers and field service teams
• Support customers and regional Service Managers with technical queries, service requests and ongoing issues
• Help plan and coordinate service activities, follow up on progress and give feedback
• Process and coordinate customer service job requests with regional Service Managers
• Support the preparation and planning of service events
• Assist with travel arrangements and the practical preparation of service teams
• Support the renewal of service contracts and other service-related commercial offerings
• Help manage escalated customer issues and identify recurring issues and improvements
• Contribute to technical knowledge bases, training materials and internal learning programmes
• Create and maintain technical and service documentation

Required profile

• Ideally 3-5+ years of experience in technical support, field service engineering, service coordination, maintenance engineering or a similar technical role
• Experience in food processing, food manufacturing, industrial machinery or a related engineering environment is highly desirable
• Fluent Turkish and English, written and spoken
• Able to work independently and collaborate with international teams

Required skills

• Good understanding of industrial equipment, mechanical and/or electrical systems and technical troubleshooting
• Experience with CRM, service management, PLM or other technical and operational systems
• Ability to explain complex technical information clearly to technical and non-technical audiences

What we offer

• Work with advanced food processing solutions and collaborate with colleagues and customers across countries
• Training and learning through JBT Marel Academy
• Exposure to technical, service and commercial activities in a global food technology organisation