Airfreight Specialist

About the role

The Airfreight Specialist manages end‑to‑end air freight export and import shipments, ensuring operational excellence, profitability, and high customer satisfaction. You will coordinate bookings, handle documentation, and act as the main point of contact for customers and carriers.

Key responsibilities

• Manage door‑to‑door export and import shipments.
• Coordinate airline bookings and monitor shipment progress.
• Prepare, control, and archive shipping documents and operational data.
• Maintain accurate cost, revenue, and billing records.
• Ensure compliance with company procedures, KPIs, and regulatory requirements.
• Prepare quotations and follow up on business opportunities.
• Support gross profit growth through cost optimisation and effective file management.
• Build strong customer relationships and deliver excellent service.
• Handle shipment irregularities, claims, and operational issues proactively.
• Promote DHL services, including cargo insurance solutions.
• Collaborate with internal teams, overseas offices, carriers, and suppliers.

Required profile

• University degree.
• Minimum 3 years of experience in air freight operations (export and import).
• Excellent written and spoken Turkish and English.
• Residence in Bursa and no military service obligation for male candidates.

Required skills

• Proficiency in Microsoft Excel and other Office applications.
• IATA Dangerous Goods Certification (advantage).

What we offer

• Opportunity to work in a dynamic, customer‑focused environment.
• Professional development within a global logistics leader.