Community Operations Specialist

About the role

HubX, a global mobile‑app developer, is seeking a Community Operations Specialist to shape the way millions of users experience its products. You will own the app’s presence on review platforms, turn satisfied users into brand advocates, and protect the company’s reputation through proactive community engagement.

Key responsibilities

• Drive consistent growth in customer reviews on Trustpilot, Reddit, app stores and other platforms.
• Manage and optimise the app’s profile on review sites, monitoring feedback and fostering positive community interaction.
• Analyse sentiment and engagement data to surface trends, risks and opportunities.
• Detect and escalate potential reputation risks or viral negative feedback, coordinating timely responses.
• Act as the community’s voice within HubX, surfacing user sentiment, feature requests and early UX signals.
• Craft brand‑aligned responses to reviews, thanking positive feedback and resolving concerns.
• Collaborate with Product and Customer Success teams to ensure swift issue resolution.
• Maintain compliance with platform guidelines while maximising visibility and trust.
• Log daily community sentiment, FAQ trends and top issues for internal sharing.
• Develop and execute review‑growth campaigns in partnership with product teams.
• Monitor engagement performance metrics and identify improvement areas.
• Summarise review performance regularly, highlighting insights and progress toward sentiment goals.
• Benchmark competitor reviews to uncover differentiation opportunities.

Required profile

• Proven experience managing online communities or review platforms.
• Strong analytical skills to interpret sentiment data and generate actionable insights.
• Excellent written communication with the ability to craft thoughtful, brand‑aligned responses.
• Proactive, detail‑oriented and able to detect emerging reputation risks early.
• Collaborative mindset, comfortable working with Product, Customer Success and other cross‑functional teams.

Required skills

What we offer

• Opportunity to impact millions of users worldwide.
• Ownership‑driven culture with real responsibility from day one.
• Creative, collaborative environment that encourages experimentation and learning.