Country Operations Manager - International Testing, Training & Certification

About the role

National Education Network (NEN) is an international organization providing educational testing, professional certification, training and technology-driven education solutions. It is looking for a Country Operations Manager to set up its new office and international testing and training center in Ankara, Turkey, from the ground up, and then oversee daily operations.

The manager works closely with the Country CEO and the Global Operations Team to ensure a successful launch and sustainable development of NEN's activities in Turkey.

Key responsibilities

• Set up and open new offices and testing/training centers, and manage office inventory, utilities, maintenance, equipment and supplies, as well as relationships with vendors and service providers.
• Supervise administrative staff, testing center personnel and operational support teams (typically 3-10 people), handle full-cycle recruitment and onboarding, and prepare schedules, shift plans and attendance records.
• Oversee daily operations of all testing and training centers, ensure operational readiness, security and compliance with international examination providers such as TOEFL, iTEP, Pearson VUE and ICDL, and support training courses, workshops and certification programs.
• Monitor operational expenses and assets, work with local accountants and finance teams, and manage operational contracts, administrative documents and supplier agreements.
• Standardize administrative and operational processes across centers, identify inefficiencies and implement improvements.
• Manage communication with examination providers, institutional clients and business partners, assist the Country CEO with new partnerships, and support local marketing and promotion when needed.

Required profile

• Bachelor's degree in Business Administration, Operations Management, Management or a related field.
• At least 3 years of experience in operations management, office administration or business operations; experience in education, testing, certification, training or services is highly preferred.
• Proven experience in team supervision, recruitment, procurement and vendor coordination.
• Good understanding of budgeting, financial administration and operational reporting.
• Fluency in English and the local language.

What we offer

• Opportunity to develop and manage operations within an international education organization.
• Hands-on involvement in establishing and expanding testing and training centers.
• Professional development and career growth opportunities.
• A dynamic, multicultural working environment.
• Competitive salary based on experience and qualifications.

To apply, send your CV by email to the company's HR department, using the application subject line indicated in the original posting.