Customer Service Associate

About the role

As a Customer Service Associate at TE Connectivity, you will act as the primary point of contact for valued customers, becoming a trusted advisor who delivers exceptional support throughout their journey. You will work closely with Sales, Operations, Supply Chain, Quality, Finance and other functions to solve challenges and drive continuous improvement. The role combines customer relationship management, order fulfilment, problem solving and business process excellence.

Key responsibilities

• Handle customer enquiries, orders and service requests, giving accurate and timely updates on order status, product information and business processes
• Work with Account Managers to support customer challenges and improve service
• Manage customer orders, schedules and amendments, monitor backlogs and delivery performance, and process return requests in line with procedures
• Support quotation requests through TE's commercial systems and tools
• Resolve customer issues collaboratively, manage expectations clearly and identify process improvements
• Review customer requirements, contracts, terms and conditions, and escalate where specialist legal or quality support is needed
• Ensure compliance with audit requirements, customer service standards, trade regulations and export controls, and support Legal, Quality, Finance and Trade & Export Compliance
• Help resolve credit holds and invoice queries, and take part in corrective actions and continuous improvement projects
• Share updates and best practices in team meetings, maintain competency assessments and personal development plans, and uphold the company's ethics, values and safety-first culture

Required profile

• Previous customer service experience in a professional or business environment
• Fluent English
• Excellent communication and relationship-building skills, strong organisation and time management, high attention to detail
• Ability to work independently in a collaborative team, with strong problem-solving and analytical skills
• Confidence interacting with stakeholders at all levels of the organisation

Required skills

• Proficiency in Microsoft 365 applications, including Outlook, Excel, Word and PowerPoint
• Desirable: SAP or other ERP systems, Salesforce, Lean principles and continuous improvement methods
• Desirable: experience in manufacturing, engineering, aerospace, defence or industrial environments

What we offer

• Competitive salary package
• Performance-based bonus plans
• Health and wellness incentives
• Employee resource group