Customer Service & Operations Specialist (1-Year Contract)

About the role

As a Customer Service & Operations Specialist at DFDS, you will ensure smooth and efficient customer service and operational processes, acting as a communication bridge between customers and internal teams.

Key responsibilities

• Control booking flow and processing, create and update Daily Utilizations Reports, and share market situations with the team and managers.
• Price oversized, project, and finished vehicles according to the route management pricing strategy.
• Maintain effective communication with customers and internal stakeholders.
• Handle necessary software tools and support customer visits and onboarding procedures.
• Manage and route customers with a caring approach across all DFDS services.
• Support group sales activities and after‑sales operations such as storage distribution and invoicing.

Required profile

• Bachelor’s degree.
• Good command of written and spoken English; Arabic is an advantage.
• Result‑oriented, commercial mindset with strong problem‑solving abilities.
• Excellent interpersonal, communication, planning and organization skills.
• Team‑player attitude.

Required skills

• Proficiency in Microsoft Office applications.