Customer Success Manager

About the role

Mastercard is looking for a Customer Success Manager to lead its Services Customer Success team in Istanbul. The role focuses on helping regional customers get the most out of Mastercard’s network products, driving adoption, and ensuring long‑term value.

Key responsibilities

• Build and maintain strong partnerships with priority customers, understanding their business objectives and health metrics.
• Identify and execute optimization opportunities that increase customer value and strategic outcomes.
• Collaborate with Network Services, Account Management, Sales, Product, Technical Account Managers and delivery teams to deliver end‑to‑end solutions.
• Lead customer engagement throughout product launch and post‑sale phases, ensuring successful adoption and satisfaction.
• Support business growth by generating qualified leads for expansion and providing feedback for product and process improvements.

Required profile

• Proven experience in customer success, account management or related B2B roles.
• Ability to work cross‑functionally with technical, sales and product teams.
• Strong understanding of digital payments or network services ecosystems.

Required skills