Duty Manager - Luxury Hotel

About the role

Aliée Istanbul, a luxury lifestyle destination owned by Tersane Istanbul, is looking for a dynamic, guest-oriented and proactive Duty Manager. The role oversees daily hotel operations during assigned shifts and acts as the management representative on duty.

Key responsibilities

• Oversee daily hotel operations during shifts and coordinate smoothly across all departments
• Ensure compliance with hotel policies, brand standards and operational procedures
• Monitor guest satisfaction and handle requests, feedback and complaints promptly and professionally
• Work closely with Front Office, Housekeeping, Food & Beverage, Engineering, Security and other departments
• Carry out regular operational inspections of guest-facing and back-of-house areas
• Monitor VIP arrivals, special occasions and individual guest preferences
• Make timely decisions on operational challenges, service recovery and unexpected incidents
• Ensure accurate shift handovers and document incidents and guest concerns in operational reports
• Support service standards, operating procedures and guest experience initiatives, and promote teamwork and accountability
• Ensure compliance with health, safety, security and emergency procedures

Required profile

• Bachelor's degree in Hospitality Management, Tourism or a related field preferred
• At least 3 years of experience in hotel operations, preferably as a Duty Manager or supervisor in a luxury hotel
• Strong knowledge of hotel operations, guest relations and interdepartmental coordination
• Excellent leadership, communication and problem-solving skills
• Ability to handle complaints and challenging situations professionally, and to decide effectively under pressure
• Excellent command of English; additional languages are an advantage
• Willingness to work shifts, including evenings, weekends and public holidays

Required skills

• Proficiency in hotel management systems
• Proficiency in Microsoft Office applications