Field Service Engineer

About the role

Renault Trucks Türkiye is looking for a Field Service Engineer in Istanbul. The role acts as a technical support hub for the dealer network and customers, covering complex repairs, warranty and goodwill requests, and helping improve customer satisfaction through regular dealer visits and technical follow-up.

Key responsibilities

• Act as the help desk for the dealer network and customers on complex technical repair and warranty/goodwill requests
• Perform warranty quality audits based on claims from the warranty department
• Share and follow up on new technical information with dealers to improve customer satisfaction
• Attend and follow up on relevant trainings and meetings
• Visit dealers and customers regularly, checking that private dealer workshops apply correct repair procedures
• Evaluate the competence of dealer workshop technicians, service equipment and special tools
• Provide feedback and compile reports for stakeholders, and ensure warranty and goodwill budgets are used effectively
• Support the sales team and assist the Service 24/7 team when needed

Required profile

• Bachelor's degree in Mechanical, Automotive or related engineering
• At least 3 years of experience in technical service, aftersales or warranty operations, preferably in automotive or heavy-duty vehicles
• Strong technical knowledge of vehicle systems, diagnostics and repair procedures
• Excellent communication skills and willingness to travel frequently for dealer and customer visits
• Good command of written and spoken English

Required skills

• MS Office and technical documentation tools
• Technical problem analysis and reporting