Front Desk Agent – Hospitality

About the role

We are seeking a motivated Front Desk Agent to join the Front Office team at Hampton by Hilton Sirkeci. In this guest‑facing position you will be the first point of contact for visitors, ensuring a smooth and welcoming experience throughout their stay.

Key responsibilities

• Greet and check‑in guests efficiently, handling reservations and payments.
• Provide accurate information about hotel services, local attractions, and transportation.
• Manage phone calls, emails, and other guest inquiries promptly.
• Maintain the front desk area, ensuring it is tidy and well‑stocked.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Process departures, settle bills, and generate reports.

Required profile

• Preferably experienced in hospitality or tourism.
• Fluent in English, both spoken and written.
• Professional appearance and strong personal grooming.
• Excellent communication and guest‑service orientation.
• Available to work rotating shifts, including mornings, evenings, and nights.
• Team‑player with an energetic, solution‑focused attitude.
• Looking for long‑term employment and a career in the hotel industry.

Required skills

• Familiarity with the OnQ property management system (or willingness to learn).

What we offer

• Opportunity to work for an international hotel brand.
• Training and development programs.
• Dynamic, supportive team environment.
• Employee‑focused workplace culture.
• Complementary health insurance after six months of service.