Guest Relations Manager
Fairmont Hotels & Resorts · Istanbul
Job description
About the role
The Guest Relations Manager supports the delivery of exceptional guest experiences at Fairmont Quasar Istanbul. You will oversee daily front‑office interactions, ensure smooth check‑in/out processes, and enhance satisfaction for VIPs and regular guests.
Key responsibilities
- Assist in welcoming guests, handling inquiries, requests and complaints with professional resolution.
- Supervise Guest Relations staff, provide coaching, and maintain service standards.
- Coordinate with Front Office, Concierge, Housekeeping and other departments to guarantee seamless experiences.
- Maintain guest records, preferences and special requests in the hotel system.
- Prepare daily reports, VIP arrival plans and support special events and guest recognition programs.
Required profile
- Minimum two years of supervisory or management experience in Front Office operations.
- Hands‑on experience with Opera Cloud or a comparable property management system.
- Fluent English and ability to communicate in Turkish.
- Background in luxury hospitality operations.
Required skills
- Opera Cloud (or similar PMS) proficiency.
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Published 7 hours ago
Expires 1 month from now
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Fairmont Hotels & Resorts
Istanbul