Jr. Customer Support Manager

About the role

Join Meditopia’s fast‑growing team as a Junior Customer Support Manager, helping millions of users worldwide enjoy wellness solutions. You will be the first point of contact, ensuring members receive accurate information and timely assistance.

Key responsibilities

• Handle inbound and outbound calls, responding to member inquiries and providing accurate information.
• Manage member requests and complaints via phone, email, chat, and other support channels.
• Provide first‑line support by troubleshooting issues, answering questions, and guiding members toward effective solutions.
• Record and track inquiries, call outcomes, and support requests in internal systems.
• Follow up on unresolved cases and coordinate with relevant teams for timely resolution.
• Escalate complex issues to appropriate departments when necessary.
• Meet call‑center performance targets, including service quality, response times, and member satisfaction.
• Identify recurring concerns and share feedback to improve processes and overall customer experience.

Required profile

• Background in Psychological Counseling, Nursing, or a related field.
• Passion for customer experience and problem‑solving.
• Ability to work in a fast‑paced environment and adapt to changing priorities.
• Detail‑oriented, proactive, and eager to learn.