Key Account Manager - B2B

About the role

iyzico is seeking a Key Account Manager to manage and grow relationships with its B2B merchants. The role focuses on ensuring long‑term partnerships, driving upselling opportunities and delivering an excellent customer experience.

Key responsibilities

• Manage and grow relationships with existing key accounts, acting as the primary point of contact.
• Identify upselling and cross‑selling opportunities within the portfolio.
• Understand customer needs and propose tailored solutions to maximise account value.
• Conduct regular business reviews, create action plans and monitor account performance.
• Collaborate with internal teams to ensure a seamless customer experience.
• Track customer feedback, market trends and drive continuous improvement.

Required profile

• University degree in a relevant field.
• 3‑4 years of experience in Key Account Management, Sales, Business Development or a similar role.
• Experience in e‑commerce, retail or payment systems is a plus.
• Strong understanding of technology solutions and ability to match them to customer needs.
• Excellent communication, negotiation and planning skills.
• Analytical thinker with strong problem‑solving abilities.
• Team player who thrives in a fast‑paced, collaborative environment.
• Ability to manage multiple priorities and work effectively under pressure.

Required skills

What we offer

• Continuous development culture with conferences, in‑house events and free access to online training platforms (Udemy, Harvard ManageMentor, Getabstract, etc.).
• Flexible “iyzico Homequarters” working model.
• Dedicated onboarding support (iyzicoMate) and a detailed orientation program.
• Meal & internet allowance, transportation allowance, tech‑gift voucher and a MacBook.