Senior Customer Success Manager - Banking & Fintech

About the role

A leading technology company, recruited on behalf of its client, is looking for an experienced Senior Customer Success Manager to manage strategic enterprise accounts, with a particular focus on the banking and financial services sector.

Key responsibilities

• Build and maintain long-term strategic relationships with enterprise clients, mainly in banking and financial services.
• Act as the primary point of contact for assigned accounts, understanding client needs and managing expectations.
• Identify new business opportunities by monitoring clients' technology needs, digital transformation initiatives and strategic priorities.
• Drive account growth through new projects, upselling and cross-selling.
• Manage the full client engagement lifecycle, from opportunity identification and proposals to contract execution, project delivery and closure.
• Coordinate multiple projects at once, keeping them aligned with agreed timelines, budgets and deliverables.
• Oversee commercial processes such as proposals, contracts, invoicing and financial tracking.
• Work with sales, technical and delivery teams, and proactively identify risks and report on account performance and commercial results.

Required profile

• Bachelor's degree in a relevant field.
• Minimum 10 years of professional experience, preferably in technology, software or IT services.
• Proven experience in enterprise account management, key account management, customer success or business development.
• Experience managing enterprise accounts in banking, financial services or fintech is highly preferred.
• Strong understanding of the financial services technology ecosystem and decision-making structures.
• Excellent written and spoken English.

Required skills

• Project coordination, proposal development, contract management and commercial operations.
• Ability to develop new business, expand accounts and drive revenue growth.
• Stakeholder management, negotiation, communication and presentation skills.
• Ability to manage several accounts and projects at once.