Spa Receptionist – Guest Experience Assistant

About the role

Aliée, the flagship luxury lifestyle hotel within Tersane Istanbul, is looking for a Spa Receptionist – Guest Experience Assistant to join its Spa & Wellness team. As one of the first points of contact for guests, you will manage spa reservations, help with guest inquiries, coordinate wellness experiences and make sure every guest receives a seamless, personalized stay.

Key responsibilities

• Welcome and assist guests warmly, professionally and personally.
• Manage spa reservations, appointments, confirmations and guest requests.
• Explain spa treatments, wellness experiences, facilities and products in detail.
• Anticipate guest needs and preferences to personalize their spa journey.
• Work closely with therapists and the Spa & Wellness team to keep daily operations running smoothly.
• Maintain accurate guest profiles, treatment preferences and reservation records.
• Answer telephone, email and in-person inquiries efficiently.
• Support the promotion and upselling of spa treatments, wellness experiences and retail products in a natural way.
• Follow up on guest satisfaction and help resolve requests or concerns.
• Keep the reception and guest areas presented to Aliée's luxury standards.
• Work with Front Office, Guest Experience, Housekeeping and other departments for a seamless guest experience.

Required profile

• Previous experience in luxury hospitality, spa reception, guest relations or front office is preferred.
• Strong passion for luxury hospitality, wellness and personalized guest service.
• Excellent communication, interpersonal and guest engagement skills.
• Professional command of English; additional languages are an advantage.
• Professional, elegant and well-groomed appearance.
• Strong organization and attention to detail, able to handle several guest requests calmly.
• Proactive, solution-oriented and confident in meeting guest expectations.
• Flexible to work in shifts, including weekends and public holidays.

Required skills

• Comfortable using reservation systems, Microsoft Office and digital communication tools.