Team Manager – Luxury Retail

About the role

The Team Manager will lead and develop the store team to achieve sales excellence and deliver an exceptional client experience. As a brand ambassador, you will uphold Prada's values and ensure the client promise is consistently met.

Key responsibilities

• Lead, train, and coach the team to exceed KPI targets and drive sales goal overachievement.
• Conduct performance conversations with the Store Manager/Director and create actionable development plans.
• Ensure optimal sales floor management and maintain a visible presence for the team.
• Drive client centric initiatives, including CRM, clienteling, and after‑sales service.
• Collaborate with Visual Merchandising, Retail Merchandising, and Operations teams on category performance, stockroom organization, and visual standards.
• Participate in talent acquisition, onboarding, and fostering a positive work environment.

Required profile

• Strong leadership and team development capabilities.
• Passion for delivering superior client experiences and brand representation.
• Ability to analyze performance data and implement improvement actions.
• Commitment to product care, policy adherence, and corporate guidelines.