Telephone Operator

About the role

Fairmont Quasar Istanbul, a luxury hotel in the heart of Istanbul's business district, is looking for a Telephone Operator. The position covers all aspects of telecommunications services, with the aim of achieving the highest possible guest satisfaction in line with the hotel's standards.

Key responsibilities

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication in line with Fairmont standards
• Record and control wake-up calls accurately
• Assist guests with international calls and directory queries, calling guests by name whenever possible
• Handle guest requests promptly and report complaints to the Telephone Supervisor
• Be aware of local telephone listings and frequently dialed numbers
• Follow standards and procedures for emergencies such as fire, bomb scares and other critical situations
• Maintain a clean work environment

Required profile

• Secondary education or relevant qualifications in Hotel Management
• At least 1 year of relevant experience, preferably in a four or five-star hotel
• Written and verbal communication skills in Turkish and English
• Ability to work in a multi-cultural environment and to handle difficult guests with good judgment