Chinese-Speaking Guest Relations Officer

InterContinental Istanbul · Istanbul

Onsite 🇬🇧 English

Hotel management and reservation systems

Job description

About the role

The Chinese‑Speaking Guest Relations Officer will be based on‑site at InterContinental Istanbul, welcoming and assisting guests from Chinese‑speaking markets. This full‑time position focuses on delivering personalized service throughout the guest journey, from arrival to departure.

Key responsibilities

Greet Chinese‑speaking guests, manage check‑in and check‑out procedures.
Respond promptly to guest inquiries and coordinate special requests.
Support concierge services and liaise with front office, housekeeping, and F&B teams.
Record guest feedback and ensure timely follow‑up.
Promote hotel facilities, services, and local attractions.

Required profile

Fluency in Mandarin Chinese and strong English proficiency.
Experience in guest relations, front office, or hotel customer service, preferably in a luxury environment.
Excellent communication, problem‑solving, and cultural sensitivity.
Ability to work flexible schedules, including weekends and holidays.
Legal authorization to work in Turkey and a professional appearance.

Required skills

Hotel management and reservation systems

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Published 1 ay önce

Expires 6 gün sonra

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InterContinental Istanbul

Istanbul

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