IT Support Specialist (Disabled Candidates)
iSoftStone · Istanbul
Job description
About the role
This position is designated for candidates with disabilities. The Service Desk Specialist will manage L1 support operations, ensuring safe and efficient service delivery.
Key responsibilities
- Log and manage all Service Desk interactions, documenting them in the ITSM tool.
- Classify, prioritize, and troubleshoot incidents and service requests, escalating when necessary.
- Route tickets to back‑line teams, track progress, and ensure closure with full ownership.
- Maintain clear communication with end users and IT stakeholders.
- Support global and local IT projects and participate in related meetings.
- Provide out‑of‑hours escalation support for business‑critical incidents.
Required profile
- Minimum 1 year experience in IT Service/Helpdesk L1 support.
- University degree (2‑year or 4‑year) in IT, Computer Science or related field.
- Strong analytical, problem‑solving and conflict‑resolution abilities.
- Excellent written and spoken English communication skills.
Required skills
- Experience with ITSM tools, preferably ServiceNow.
- Proficiency in troubleshooting first‑line technical issues.
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Published 4 saat önce
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iSoftStone
Istanbul