IT Support Specialist (Disabled Candidates)
iSoftStone · Istanbul
Job description
About the role
This position is designated for candidates with disabilities. The Service Desk Specialist will manage L1 support operations, ensuring safe and efficient service delivery.
Key responsibilities
- Log and manage all Service Desk interactions, documenting them in the ITSM tool.
- Classify, prioritize, and troubleshoot incidents and service requests, escalating when necessary.
- Route tickets to back‑line teams, track progress, and ensure closure with full ownership.
- Maintain clear communication with end users and IT stakeholders.
- Support global and local IT projects and participate in related meetings.
- Provide out‑of‑hours escalation support for business‑critical incidents.
Required profile
- Minimum 1 year experience in IT Service/Helpdesk L1 support.
- University degree (2‑year or 4‑year) in IT, Computer Science or related field.
- Strong analytical, problem‑solving and conflict‑resolution abilities.
- Excellent written and spoken English communication skills.
Required skills
- Experience with ITSM tools, preferably ServiceNow.
- Proficiency in troubleshooting first‑line technical issues.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Turkey.
Salaries by job title
- Satış Danışmanı 48
- Grafik Tasarımcısı 46
- Avukat 43
- Dijital Pazarlama Uzmanı 42
- Muhasebe Uzmanı 40
- Şantiye Şefi 31
- Resepsiyon Görevlisi 30
- Hemşire 27
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 14 hours ago
Expires 1 month from now
7 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
iSoftStone
Istanbul