Senior Customer Manager - Middle East

About the role

Dow is hiring a Senior Customer Manager supporting the Middle East, reporting to the Regional Sales Director. The role drives revenue growth through catalyst, technology and services sales to existing Univation customers, strengthening strategic relationships and working with regional and global Sales, Marketing and Technology Delivery teams.

Key responsibilities

• Drive commercial growth with existing licensees by identifying and executing opportunities for catalysts, licensing products, technology solutions and services.
• Lead commercial activities from proposal through execution, including catalyst sales, plant capacity expansions and retrofits, licensing-right modifications, improvement programs, process control and plant simulation solutions, proprietary equipment, training, on-site services and joint technology development agreements.
• Manage and strengthen customer relationships throughout the licensee lifecycle, coordinating with Sales, Marketing and Technology Delivery teams.
• Support new licensing opportunities and customer transitions with the New Build Licensing Sales Manager, taking commercial ownership after project design confirmation and kick-off.
• Provide commercial leadership during design, construction, plant start-up and warranty phases, coordinating delivery under license agreements.
• Develop market and customer insights by tracking licensees' investment plans, projects and technology needs, sharing intelligence internally and supporting customer engagement.

Required profile

• Bachelor's or Master's degree in Chemical Engineering, Polymer Engineering, Materials Science, Surface Coating Technology, Chemistry or a closely related field.
• Fluency in English required; fluency in Arabic strongly preferred.
• Minimum 10+ years of relevant experience.
• Demonstrated experience in B2B sales, account management, licensing or commercial management in the chemical, petrochemical, polymer or related industrial sector.
• Experience managing complex commercial negotiations, proposals and contracts with multiple stakeholders.
• Ability to work across regional and global teams and manage multiple commercial priorities.

Required skills

• Customer relationship management and consultative selling.
• Negotiation and influencing skills.
• Planning, organization and prioritization.
• Proficiency in customer relationship management systems.
• Clear written and verbal communication and presentation skills.
• Familiarity with Univation Technologies' polyethylene, advanced chemicals and catalyst technologies is advantageous.

What we offer

• Market-competitive base pay and bonus opportunity, plus local incentives.
• Medical and life insurance, travel insurance in some locations, and a competitive retirement program.
• Employee stock purchase programs (availability varies by location).
• Training, mentoring and role-based flexibility.
• Competitive yearly vacation allowance and paid time off for new parents, family care and volunteering.
• Wellbeing portal, on-site fitness facilities and employee discounts.
• Regional travel up to 50%; relocation support and visa sponsorship are not available.