Front Desk Agent (Turkish & English)
JW Marriott · Ankara
Job description
About the role
JW Marriott is hiring a Front Desk Agent in Ankara. The position covers the full range of guest reception tasks, from check-in and payments to check-out and guest communications.
Key responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms and issuing and activating room keys
- Handle all payment types, including room charges, cash, checks, debit and credit cards
- Process all check-outs, including resolving late and disputed charges
- Answer, record and process guest calls, messages, requests, questions and concerns
- Coordinate with Housekeeping to track which rooms are ready for check-in
Required profile
- Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major
- Fluency in Turkish and English is a must
- Related work experience is required
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Published 6 hours ago
Expires 1 month from now
8 views · 0 interested
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JW Marriott
Ankara