Process Quality Engineer (Customer Acceptance Line)

About the role

Ford Otosan is seeking a Process Quality Engineer to support the Customer Acceptance Line at the Eskişehir plant. The role focuses on ensuring vehicle quality, handling internal and external complaints, and contributing to Ford’s global quality vision.

Key responsibilities

• Monitor and act on issues affecting vehicle quality at the Eskişehir plant.
• Conduct vehicle quality tests in line with Ford Production and Quality Systems.
• Review internal audit data and external customer complaints, prioritising corrective actions.
• Provide final quality approvals before shipment and verify legal compliance.
• Randomly evaluate daily production vehicles, report results to management, and drive reduction of final customer claims.
• Analyse root causes, implement containment actions, and track quality metrics.
• Participate in variability‑reduction, problem‑review, and continuous‑improvement teams.
• Perform ISO 9001 audits and ensure ergonomic standards.

Required profile

• Experience with vehicle quality testing and automotive production environments.
• Familiarity with Ford Global quality requirements and internal audit processes.
• Ability to analyse internal and external quality data and drive corrective actions.
• Knowledge of ISO 9001 audit procedures.
• Strong collaboration skills with manufacturing, R&D, and methods teams.

Required skills

• ISO 9001 auditing
• Ford Production and Quality Systems
• Vehicle quality testing procedures
• Root‑cause analysis
• Quality metrics tracking and reporting